Your rightsआपके अधिकार
You have rights as a patient. Here they are.
India's Ministry of Health & Family Welfare publishes a Charter of Patients' Rights. It applies in every hospital in the country, including this one.
- Information about your illness, treatment and costs
- Access to your records and reports
- Emergency medical care
- Informed consent
- Confidentiality, dignity and privacy
- A second opinion
- Transparency in rates
- Non-discrimination
- Safe, quality care
- Choosing among treatment options where available
- Choosing where to buy medicines or get tests done
- Proper referral and transfer
- Protection in clinical trials
- Protection in biomedical and health research
- Discharge, or receiving the body of a deceased patient, without delay
- Patient education
- Being heard and seeking redressal
Three worth knowing about
Emergency care
You have the right to emergency medical care. Hospitals are expected to stabilise a patient in an emergency regardless of the ability to pay at that moment.
Where you buy medicines
You may buy prescribed medicines from any pharmacy you choose, and get tests done at any registered lab. No hospital can require you to use its own.
Transparency in rates
You are entitled to know the rates before treatment, and to receive an itemised bill afterwards that you can have explained to you.
A second opinion
You may seek a second opinion, and the hospital should give you your records and reports so another doctor can review them.
Raising a concern
Grievance officer: Name, phone and email to be published here.
Source: Charter of Patients’ Rights, Ministry of Health & Family Welfare, Government of India.